How much does it cost?
These delivery costs are per case – up to 12 bottles can be packed in each case.
Capital cities $ per case
Gold Coast, Ipswich, NSW & VIC Country $ per case
Perth, SA and Tasmania $ per case
Darwin $ per case
Regional and remote areas not qualified above, (please give us a call if you need assistance) $ per case
Why do my cases sometimes arrive separately?
In order to ensure that you receive the wine on your order as quickly as possible we dispatch each case as and when it is ready. This means that orders for more than one case may be delivered separately. Please do not be alarmed if this happens – the rest of the order is not far behind.
How long does it take?
90% of orders are despatched within 48 hours of submission and normally delivered within 10 days. Please allow up to 18 days for delivery to regional areas, Tasmania and the Northern Territory.
Where do you deliver to?
You can arrange to have your wine delivered to most Australian addresses – orders cannot be taken for international delivery.
Who delivers your wine?
Delivery is handled reliably and efficiently by Australia Post, Fastway Couriers or by another reputable courier agency.
What if I’m not at home when they deliver my wine?
If you are not at home when your delivery arrives and do not give specific delivery instructions. The delivery driver will leave a card indicating that they were unable to deliver your wine, with details on how to go about receiving your missed case. A reminder card will be sent to you after five days.
Cases not collected within 14 days of the initial attempted delivery will be returned to us and a Wine People Customer Service representative will contact you to arrange further delivery.
Can I specify a time for delivery?
Unfortunately we are not able to arrange for our carriers to call ahead on the day of delivery, nor are we able to arrange for a specified time of delivery. However, if you need the delivery of your order delayed until after a certain date we are able to organise this, simply Contact Us after you have placed your order.
What if my wine still hasn’t been delivered?
If you have placed an order and you have not received it within a 14 days please call or email the office and we will seek to rectify the situation as soon as possible.
Can you deliver my wine to an Australia Post Parcel Locker?
No, unfortunately Australia Post will not accept wine deliveries to Parcel Lockers.